Shipping policy
Shipping & Delivery Policy
At Be Barber Equipment, we aim to get your order to you as quickly and safely as possible. We work with our own fulfilment partners and trusted suppliers to offer a growing range of professional barbering and hairdressing equipment across the UK.
Depending on the products in your order, items may be dispatched from different locations. The information below explains how our delivery service works.
UK Delivery
We currently deliver throughout the United Kingdom, including:
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England
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Scotland
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Wales
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Northern Ireland
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Isle of Man
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Jersey
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Guernsey
Selected products may also be available for delivery to the Republic of Ireland. Availability and delivery charges will be shown at checkout where applicable.
We plan to introduce wider European and international delivery in the future.
Delivery Charges
Delivery charges are calculated at checkout and may vary depending on the products ordered, parcel size, weight and delivery location.
Free standard delivery is available on qualifying orders over £40.
Some products, including large, heavy or specialist items, may be subject to additional delivery charges even where the overall order value exceeds the free delivery threshold. Where applicable, this will be made clear during the ordering process.
Delivery Times
For most UK orders, our standard estimated delivery time is 2–4 business days.
Deliveries to Northern Ireland, the Channel Islands, Isle of Man, Republic of Ireland and other extended delivery areas may take longer. Depending on the product and destination, delivery can take approximately 2–11 business days.
Delivery estimates begin from dispatch and are provided as a guide rather than a guarantee. During particularly busy periods or due to circumstances outside our control, deliveries may occasionally take longer.
Dispatch
Orders are processed and dispatched on business days, Monday to Friday.
Once your order has been dispatched, tracking information will be provided where available.
Supplier Direct Delivery
To give our customers access to a wider range of professional products, selected items available through Be Barber Equipment are supplied using our Supplier Direct Delivery service.
This means that rather than every product being stored in one central Be Barber Equipment warehouse, selected products are held by our trusted supplier partners and dispatched directly from their warehouse to you when you place an order with us.
This allows us to offer a much wider choice of professional barbering and hairdressing equipment while working directly with the suppliers and brands behind those products.
Your purchase is still made through Be Barber Equipment and our team remains your point of contact should you have any questions regarding your order.
Orders Arriving in Multiple Parcels
If your order contains products held at different fulfilment locations or supplied by different supplier partners, your order may arrive in more than one parcel.
These parcels may be delivered on different days and, where available, you may receive separate tracking information for each shipment.
Don't worry if part of your order arrives before the rest. Where an order is being fulfilled separately, we will provide relevant delivery information wherever possible.
Large, Heavy & Specialist Products
As our range expands, selected larger or heavier products, including furniture and other specialist equipment, may require a different delivery service.
Delivery charges and estimated delivery times for these products will depend on the item, delivery location and fulfilment warehouse.
Where additional arrangements are required, a member of the Be Barber Equipment team will contact you directly with further information regarding your delivery.
College & Student Kit Orders
College and bulk student kit orders are handled separately from our standard online delivery service.
Because these orders can vary significantly depending on the number of students, kit contents and delivery requirements, shipping arrangements are agreed directly with the college or customer on a case-by-case basis.
Our team will confirm the relevant delivery arrangements as part of the ordering process.
Tracking Your Order
Tracking information will be provided for your order where the delivery service supports tracking.
If your order is being dispatched from more than one location, you may receive multiple tracking references.
Please allow time for tracking information to become active after receiving your dispatch notification, as courier systems can sometimes take a little while to update.
Delivery Delays
While we and our delivery partners aim to meet the estimated delivery times provided, delays can occasionally happen due to courier networks, adverse weather, particularly busy periods, supplier delays or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please contact us and our team will be happy to investigate.
Incorrect Delivery Information
Please check that your delivery address and contact information are correct before completing your order.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the details before dispatch, although this may not always be possible once an order has entered the fulfilment process.
Additional delivery charges may apply where an order needs to be resent because incorrect or incomplete delivery information was provided.
Missing or Damaged Deliveries
If your parcel appears to be missing, arrives damaged or there is a problem with your delivery, please contact us as soon as possible at:
Please include your name, order number and details of the issue. For damaged deliveries, we may also ask you to provide photographs of the parcel, packaging and affected products so that we can investigate the issue with the relevant courier or supplier.
A member of the Be Barber Equipment team will look into the matter and help get it resolved as quickly as possible.
Collection
We currently operate as a delivery-only service and do not offer Click & Collect.
Questions About Delivery?
If you have any questions about delivery before or after placing an order, please contact us at:
Our team will be happy to help.